FAQs

Q. Dispatch & Delivery Time?

A. On Same Working Days For Dispatching. After Dispatching, Delivery time depends on Courier partner and your distance.

Q. Serviceable Pincode for Delivery?

A. We Ship products everywhere.

Q. Available Payment Method?

A. Cash On Delivery option only.

Q. Return-Refund Option?

A. Available with a simple request via email.

Q. Period For Return Request?

A. 7 Days after receiving the order.

Q. Order Cancellation Option?

A. Available with a simple request via email.

Q. Order Tracking Option?

A. After dispatch, you can track further with the Courier’s website using their tracking details, which you will receive via SMS.

Q. How durable are my shoes?

A. A pair of shoes can take a beating and keep on ticking in your everyday life. However, we don’t recommend going camping, trekking, or working out in them. Base-jumping safe!

Q. How long will a pair of shoes last me?

A. Pretty long, longer than your last relationship. Just give ‘em love & care and occasionally caress them!

Q. How comfortable are my shoes?

A. The soles are shockproof, water-resistant, flexible, and extremely lightweight. The insoles are cushiony and distribute the weight of your body evenly, offering best-in-class comfort. Long story short – like walking on pillows!

Q. Are shoes weather-resistant?

A. Shoes are good for any weather and remain breathable and airy, regardless of the season. Just don’t go skiing in them!

Q. What colors do shoes come in?

A. We have multiple colors in each style. You can refer to the product pages of each style to see our complete range of available color blends. Awe guaranteed!

Q. Will the color of my shoes bleed or fade?

A. Shoe uppers have been tested for color fastness and fade resistance. To keep them looking as good as new, treat them like a child, your own child!

Q. Are shoes eco-friendly?

A. Shoes are made of modern materials like most high-end shoes. We are working on an eco-friendly line, stay tuned!

Q. Can shoes be used for athletic purposes like running, gym, and training?

A. Shoes are all-day sneakers, best for wearing comfortably throughout the day. They are optimized to provide over 14 hours of comfort. However, we do not recommend them for gym/training/running. Recommended for crossing roads and getting stuff done!

Q. Will I sweat a lot in shoes?

A. The breathable uppers will ensure you are comfortable even in hot conditions. Shoes have been tested in the deserts of Dubai, no jokes!

Any other questions?

For any other questions, please drop us an email at contact@valtensis.com.

We never ask for any credit/debit card number, OTP, PIN, CVV, etc.